Psychological skill of crisis management
- Destructive conflict and constructive conflict
- Nature of the benefit conflictli
- Conflict and violation
- Conflict coping strategy
- Assess your coping strategy: Turtle, Shark, Wolf, Teddy Bear, Owl
- Nature of negotiation
- Six-points negotiation strategy
- Summarizing your strategy
- Conflict between groups (departments, generations)
- Social identification and categorization
- Cooperation strategy between groups
- Other optional strategy
- Summarizing your application
- Conclusion
Background
The conflict often happens among the effective group/organization members. Any conflict can result in the destructive or constructive possibility. The destructive resolution will cause the group/organization to pay a serious price. While the constructive crisis management can enable the group/organization members to focus on the problem and encourage them to resolve these problems, and find out the improvement needed.
Through abundant of real case studies and interactional practice, this training delivers psychology technique to cope with the conflict on site to the attendees, enhancing their capability of resolving the conflict and directing the conflict to the constructive result; helps the attendees to acquire the conflict resolution mode in accordance with their own characteristic and improve the intercommunication inside the organization.
Date
2011-10-12 09:00 - 17:00
Venue
Guangzhou
Cost
RMB
1000/participant / day
Course Language
Mandarin
